What courier do you use for deliveries?

We use trusted couriers such as DHL, G4S for all orders outside the Nairobi Metropolitan area. Within Nairobi, we use reliable services like Uber ensuring swift and secure delivery to your doorstep.

How long does delivery take?

Nairobi:

Within 2 hours (when the order is made between 8am – 5pm)

Next day delivery (when the order is made after 4pm)

Other parts of Kenya: 1–3 working days

East African Community: 3–7 working days, depending on the destination

How much is delivery?

Delivery fees are location dependent:

Within Nairobi: KES 300–1,500

Outside Nairobi / International: Calculated at checkout based on distance and courier rates

Can I track my item?

Yes. Once your order is processed, you’ll receive a confirmation message with your tracking number. Our concierge desk is also available to provide real-time updates and personalized assistance.

Do you deliver to my country?

We currently deliver across Kenya and to the following countries within the East African Community (EAC): Uganda, Tanzania, Rwanda, Burundi, South Sudan, and the Democratic Republic of Congo.

For international orders outside this region, please contact us for bespoke shipping arrangements.

Which payment methods do you accept?

All relevant credit and debit cards including Visa, Mastercard and PayPal.

Mobile money including mpesa, airtel money.

We strictly do not accept cash or in kind payments.

What currencies can I use?

We accept payment in Kenya Shilling, Euros, GBP and Dollars only.

What is your online returns policy?

Due to the limited and perishable nature of our curated collection, all sales are final. We do not accept returns or exchanges once an order has been confirmed and dispatched.

In the unlikely event of receiving damaged or incorrect items, kindly notify us within 24 hours of delivery. We will promptly review and resolve the issue.

 

Where can I shop near me?

You can conveniently shop select products at our verified stockists closer to you.

Do you offer gifting services?
Yes, we offer bespoke gifting tailored to your occasion through our concierge team.

What does the gifting service include?
We curate beautifully packaged gifts, including bottles, accessories, or full sets, styled to reflect the Luxe Bubbles experience.

Is there an extra cost for gifting?
Yes, gifting services come at an additional cost depending on the design and packaging selected.

How far in advance should I place a gifting request?
We recommend placing your order at least 3–5 business days in advance to ensure timely and seamless preparation.

Do you offer corporate or bulk gifting options?
Yes, we offer tailored corporate gifting solutions for client appreciation, events, and team celebrations. Our concierge team will work with you to create elegant, branded experiences at scale. Please contact us to begin your custom order.